jilly Privacy Policy – How Your Personal Data Is Handled

When you register for an account on jilly.fun, we collect personal details such as your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm that you meet the minimum age requirement for gaming in the Philippines, and set up your account correctly. You may also provide payment-related details when making deposits or requesting withdrawals, which are processed securely through our payment partners. Any information you submit when contacting our support team — such as messages, screenshots, or account queries — is also retained to help us resolve your concern efficiently. We only ask for information that is genuinely necessary to operate your account and deliver the services you have requested.

When you browse or use jilly.fun, certain technical data is collected automatically to help us maintain platform performance and security. This includes your IP address, device type, browser version, operating system, and the pages or games you interact with during each session. We use this data to detect unusual activity, prevent unauthorised access, and ensure the platform loads correctly on all devices — including the mobile phones most commonly used by Filipino players. Session data also helps us understand which features are most popular so we can continue improving the experience. This technical information is not used to identify you personally beyond what is needed for security and platform optimisation purposes.

The personal data we hold is used to operate your account, process transactions in Philippine pesos, verify your identity in line with applicable regulations, and provide customer support when you need it. We may also use your contact details to send you important account notifications, such as security alerts or updates to our terms and policies — these communications are not optional marketing messages, but necessary service updates. Where you have opted in, we may send you information about promotions or new features available on the platform. Your data is never sold to third-party advertisers or shared with unrelated businesses. All processing is carried out for legitimate operational purposes directly connected to the services you use on jilly.fun.

jilly does not sell, rent, or trade your personal information to any third party for commercial purposes. In limited circumstances, we may share data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions, identity verification partners, or technical infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose information when required to do so by Philippine law, a court order, or a regulatory authority with jurisdiction over online gaming operations. Outside of these specific situations, your personal data remains within the jilly platform environment.

We apply industry-standard security measures to protect the personal information stored on our systems, including encrypted data transmission, access controls, and regular security reviews. Payment information is handled through secure, PCI-compliant channels so that your financial details are never exposed during transactions. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all personnel are trained on data handling responsibilities. In the unlikely event of a data breach that could affect your rights, we will notify affected users and take immediate steps to contain and investigate the incident. We continuously review and update our security practices to address emerging threats and maintain a safe environment for all Filipino players on the platform.

As a user of jilly.fun, you have the right to request access to the personal data we hold about you, and to ask for corrections if any information is inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal retention obligations that apply to gaming operators in the Philippines. If you wish to withdraw consent for optional communications such as promotional emails, you can do so at any time through your account settings or by contacting our support team. We aim to respond to all data-related requests within a reasonable timeframe and will keep you informed of the progress of your request. For any privacy concerns or questions about how your data is handled, please reach out to us using the contact details available in your account area.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations as an online gaming platform serving Filipino users. Transaction records and identity verification documents may be kept for a longer period where required by applicable Philippine law or anti-money laundering regulations. Once the retention period has passed and there is no legal basis for continued storage, your data is securely deleted or anonymised. If you close your account, we will begin the data deletion process in accordance with our internal data lifecycle policy. You may contact our support team at any time to ask about the specific retention periods that apply to your account data.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When we make significant changes, we will update the effective date shown at the bottom of this page and, where appropriate, notify registered users through their account contact details. We encourage all players to review this page periodically so they remain informed about how their data is being handled. Continued use of jilly.fun after any update has been posted constitutes acceptance of the revised policy. If you have questions about any specific change, our support team is available to explain what has been updated and why.